ORIENTATION

The Operations Training Course offers thorough guidance on the essential duties and responsibilities for team members in a fast food restaurant setting. Participants will acquire practical knowledge of operational procedures, safety policies, customer service standards, and effective teamwork. This training is designed to equip them with the necessary skills to thrive in a dynamic and fast-paced environment. Through interactive sessions and hands-on learning, participants will develop proficiency in understanding and implementing restaurant policies, ensuring operational efficiency, and maintaining high levels of customer satisfaction.
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35 Minutes

Access on mobile, tablet and computer

Certificate of Completion

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LEARNING OBJECTIVES

  • Understand the operational procedures and safety standards associated with the daily operations, ensuring a safe and efficient working environment.
  • Master the techniques for managing various operational tasks, restaging work areas, and handling equipment to maintain optimal efficiency and meet company standards.
  • Develop the ability to perform tasks accurately, adhere to company policies, and effectively communicate with team members to facilitate seamless service transitions and deliver exceptional customer experiences.

COURSE CONTENT

Welcome

This section provides an overview of the course objectives, introduces key team members, and outlines what to expect. It's designed to help you navigate your first days smoothly and feel comfortable in your new environment.

Policies

This section provides an overview of key company guidelines, including workplace conduct, attendance, and safety procedures, ensuring new employees understand and adhere to organizational standards.

Operations

This section provides an overview of daily procedures, key responsibilities, and operational protocols to ensure smooth and efficient functioning within the organization. It equips employees with the essential knowledge to perform their roles effectively.