WORKPLACE VIOLENCE TRAINING (MANAGERS)

This course equips managers in a fast food restaurant with the critical knowledge and skills necessary to address workplace violence. Participants will learn effective strategies for identifying, preventing, and responding to potential violent incidents, ensuring a safe and secure environment for both staff and customers. The training covers conflict resolution techniques, de-escalation tactics, and appropriate responses to various types of threats. Managers will gain the confidence to handle challenging situations while maintaining the fast-paced and efficient service expected in the fast food industry.
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50 Minutes

Access on mobile, tablet and computer

Certificate of Completion

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LEARNING OBJECTIVES

  • Participants will gain a comprehensive understanding of workplace violence prevention and response strategies, specifically designed for managers in a fast food restaurant environment. They will learn to recognize potential risks and signs of aggression, ensuring a safer workplace for all employees and customers.
  • Participants will enhance their conflict resolution skills by exploring effective communication techniques and de-escalation methods, enabling them to manage and defuse tense situations with professionalism and composure.
  • Participants will be trained to uphold high standards of safety and consistency in handling incidents of workplace violence, ensuring a secure and supportive atmosphere for both staff and patrons.

COURSE CONTENT

Video

This section provides a comprehensive overview of recognizing, preventing, and responding to workplace violence in a fast food restaurant. It offers valuable insights into maintaining a safe and respectful work environment, ensuring the well-being and security of all employees.

PDFS

Participants will be trained in workplace violence prevention and response strategies tailored for fast food restaurant managers. They will learn to identify risks and signs of aggression, improve conflict resolution skills through effective communication and de-escalation techniques, and ensure high safety standards to maintain a secure environment for employees and customers.